I would like to point out the unserious behavior of this producer.. After I expressed interest in a custom video, we communicated via email, I ordered and paid for the custom video. She claimed that the video would be delivered within 7-10 days.. Almost a month has passed and still nothing... Constant excuses, I had to change the chosen model, and constantly new reasons why work on my video hasn't even started yet... I don't consider such behavior serious towards the client, and I think it makes the client an idiot....I therefore want to share my very negative experience with this study.

Because she used the money for her own expenses and now doesn't have it to give a refund or do your video. So she's just hoping to wait you out and eventually you'll just go away.

Merry Christmas to all. I'm so sorry your experience was negative. The model's cancellation of several filming dates and my family's visit for the holidays (my house is my studio) prevented me from filming some scenes we have pending (not just yours). However, I haven't refused to deliver the video at all. You can ask any of the clients I've worked with if they've ever paid for a custom video and not received it. Real life happens, and inconveniences and delays, especially during this time of year, are likely. If you can't wait any longer, you can email me to request a refund.

Have you ever bought one of my custom videos? Have you had a bad experience or have I stolen your money? Don't just talk for the sake of talking. This customer didn't even ask for a refund before posting on the forums; he just wants to vent his frustration. A simple private message would have been enough to return his money.

90% of the videos in my shop are custom videos, and I've never had to issue a refund. A $200 video where the model ends up in her underwear is a steal. Unfortunately, the model he chose isn't a regular and was busy before Christmas.

First of all, the price for the video is 250 USD, not 200 USD, secondly, I didn't accuse you of anything, I just wrote my personal impression that if someone postpones the date so often, I don't consider it serious. I have requested a refund now via private message, and if it is resolved without problems, I will be happy to write it publicly, or delete this thread.

What has it got to do with you? You have caused trouble on other threads before. If you can't post something relevant and useful, don't post at all

Ive ordered multiple customs from Bagheera and everytime has been outstanding service, exactly what I ordered, and amazing support.

Please don't let this one bad review deter you, you can read the dozens of great reviews on her profile.

You have to realize that people run these customs and it is a busy holiday season! There isn't a holiday staff taking over for small operations.

Do you have proof of this? Those are some serious accusations and are unwarranted without proof and is slanderous. Grow up.

I've done a few customs with her and had a great experience every time.

As someone who has just purchased a custom from Bagheera for the first time recently and sounds like within the same time span as yours, here is my experience:

I reached out to Bagheera back in late October about a custom idea I had. After settling on the models and details, we agreed to a total for the custom to come out to $280 USD, which I would pay half and the second half once the video was finished. I paid the first half the next day and was told the video would be finished in about a week.

A week after I paid the first half, I hadn't heard anything back regarding the status of the custom so I reached out to Bagheera myself, to which she responded that same day within a few hours that she had run into some car trouble and then 2 weeks later said that one of the models was sick but that she was better and that they would film Friday that week.

Just over a week later, I got busy with family business and reached out for an update but didn't hear anything so I decided to reach to Bagheera here on UMD and she got back to me the next day apologizing for the lack of updates but confirmed the recording was done and that tomorrow she would work on edits before its done and send me screenshots as well. Next day came and she reached out to via email confirming it was ready along with some screenshots from the scene. I did have to wait another week but that was on me because I needed to wait to get paid from my job to pay the second half off, but I did and she delivered the video. All in all, the process for me took about 6 weeks for the custom to be delivered.

I know not everyone's experience is nor will be the same, but for me at least, besides the sparse communication and hiccups here and there, I would say I'm overall satisfied with Bagheera as my custom did turn out exactly how I wanted in the end despite the time it took to get it. And whenever she did get back to me, Bagheera was understanding and kind in her replies, even when I wasn't able to pay the second half of payment till a week after it was done.

Again, that's just my experience, I can't speak for others such as yourself but I did wanna give my experience just to show how I went through a bit of a similar situation. I do hope your custom does get made and delivered to you sooner rather than later and that it comes out amazing in the end!