Hey guys. I'm just checking things out for the first time today and I see that since midnight we are not receiving the pings from Epoch to authorize your purchases, even when the purchase was successful.

I am communicating with Epoch to find out what the hell is up, and in the next few hours we will be manually activating your purchases. You don't need to contact me on this issue, but you can if you'd like.

Thanks,
Messmaster

Followup: I've authorized all purchases manually, so if you bought downloads today they are now in your My Purchases area.

While I work with Epoch to resolve the communication issue, I will continue to manually authorize purchases throughout the day, so they will not be available immediately. You'll still get your full 5-day window.

Hit me with any Q's
M

They've been a pain in my ass since day one, but at least I might be able to purchase videos. I'm kicking myself for not saving the transaction ids.

Actually this was totally my fault, and they've been responsive and helpful. The issue is resolved now. So... carry on

Thanks everyone for your patience.

It's not working for me. I made a purchase this morning and still nothing.

Yep. Still looks like a bug at work there.

I also just made a purchase which is not showing up.

I sent you the feedback ticket as soon as I found out my purchase hadn't worked.
Still haven't had the purchases activated

Ditto - hadn't spotted this topic until I went to look if anyone else had reported issues.

I'm sure Messmaster is working away to rectify the problems. Please try and be patient he's currently got an inbox of 200+ messages so it probably going to take him a while to get through them all & fix all the problems.

He could use a new assistant.

Ah was just about to send a PM about this. Thank you so much Messmaster for the hard work, was scared my purchase wasn't counted at all.

Hmm, apparently I blew it by taking the normal troubleshooting step of, place the same order a second time to see if it works. Any way to reverse the second charge?

Thanks bob. I am still manually authorizing purchases until we can get the link between Epoch and UMD up again. Sorry for the delays guys.

MM

MM,I ordered approx. 95 scenes Friday afternoon. Can I just message you a list of what they were, and you authorize them?

I am checking all orders and refunding any duplicates. Sorry for putting you through this....

Already done, bro... check your My Purchases

I appreciate it. But I don't this is a moment where I deserve any credit LOL

MM

Meanie

Hey Messmaster, I made some purchases today but they aren't showing up. When you have a chance, could you activate them please?

Thanks!

I have just ordered a $18.00 bundle package through one of the stores on here, i've got all the information about confirmation of purchase from Epoch but no download, and now i can't even find my purchase history on here. I've used the contact function, but sent it to the store instead of yourself. Please help? I'm going to be away for the next 7 days so won't have access to my PC or Internet

Hey everyone. Just to let you know, Epoch and I are still working on this issue. There is an issue with the link between them and UMD that allows for the automated release of your purchase. Meanwhile I'm assigning them all manually, so I apologize for the delay. If you still don't see your purchase within 24 hours, hit me on inbox and say hey, where my shit at.

Thanks for your patience!
Messmaster

Thank you so much for sorting that out for me Messmaster, was so worried i wasn't going to be able to get the videos on time before i leave for a business trip tomorrow. Very much appreciated

How long are people generally finding it is taking to get their purchases?

I bought Jayce's newest limited time pie video about 8 hours ago and am still waiting. I don't want to bother MM by sending a message until it has been overnight, but am wondering how long most people are finding it is taking.

[Edit: I undeleted this message after Mhalver decided to delete it. His order is actually taken care of, but I think it's still a fair question, in case anyone else really is having an issue. Thanks Mhalver! -Messmaster]

Did MM just become the first mod in interweb history to undelete a message?

What is even more surprising is that when he did that, all the others didn't actually disappear!

Sorry MM

(How long are people generally finding it is taking to get their purchases?

I bought Jayce's newest limited time pie video about 8 hours ago and am still waiting. I don't want to bother MM by sending a message until it has been overnight, but am wondering how long most people are finding it is taking.

[Edit: I undeleted this message after Mhalver decided to delete it. His order is actually taken care of, but I think it's still a fair question, in case anyone else really is having an issue. Thanks Mhalver! -Messmaster])

I made the same purchase very early this morning. Was able to download about 10:30 am. I might have sneaked in a back way - if I can duplicate it I'll send the path to MM.

Hey... that was just me. I verified your purchase at 11:34 EST this morn.

Thanks

Yo! Instant delivery is back. We've figured it out and customers have been getting their purchases immediately for the past few hours. There is still a chunk of folks waiting on their stuff from earlier this evening, so I'm taking care of yall now, so give me a few more hours for that.

Anybody else having any issues or missing downloads, please hollar at me on inbox, on this forum, or whatever. Producers, if you have questions, you can hit me up too, because I know your sales stats have been wilin out with the delayed sales, refunds, etc.

Peace
MM