I was wondering if anyone knows of any policies relating to regaining access to downloads you have proof of purchase for?
Unfortunately A few months back an external hardrive of mine failed. I lost an entire computer's worth of files, amongst it was a large proportion of my wam purchases. There are a few in particular i'd really like back.
Is this a instance where it is down to the digression of the individual producers and I should contact them individually?
I'd rather put my feelers out and get an understanding of whether this is a allowance producers are willing to make before I go bothering a bunch of people individually.
Producers have the ability to "extend validity" - so it is possible to do so, though it depends on each producer's own policies, and whether the scenes are still available or not - if a store has closed, or scenes have been removed from sale, it won't be possible to recover them.
As Soundguy has often posted, always have a backup, either an external hard drive you copy everything onto on a semi-regular basis, or an external backup service, or ideally, both. I use BackBlaze, https://www.backblaze.com/ - $6 a month, backs up your entire computer over the Internet. All hard drives will fail eventually. Some may last decades but nothing is forever.
Yeah, and it can't hurt to ask. If you're respectful about it, and you can show you got them it may turn out alright. I've gotten files recovered in the past.
Yes I need to be better at backing up; as hard as it may be to believe I lost a lot of files that were a hell of a lot more important in that crash than my wankbank. Ironically the harddrive that failed was the back up of a laptop that had died about 6 months prior.