A few days ago I purchased a few downloads from a variety of UMD stores. Downloaded, no problem.
However, when I play one of them, the video cuts out about half way through although you can still hear the audio.
I've tried contacting the producer but they do not accept messages so I tried the make contact option giving my reason being a video issue, but 5 days later have not had a response.
The video was only low cost so it's not a huge disaster but more wanted the producer to know so that they could fix it. I've bought other videos from this producer and had no issues previously so I think it's just a fault with this particular download.
I don't want to "name and shame" here but wondered if anyone had any advice, or whether I should just give up, accept it and move on?
Anything like this should always be raised to MM, I'll flag this thread for admin attention but he should have also got the contact us message, occasionally he's away from things for a few days but does always get to stuff eventully.
Definitely don't just accept it, if you've paid for something you should get what you paid for in full, hopefully all that will be needed will be for the producer to upload a fresh copy of the file to replce the faulty one, then extend your downlod window on that scene so you can pull down the replcement file.
There are a lot of variables that could go into causing such an issue. What platform/OS/media player are you using? Is everything up to date? If you're on a regular pc then what viewer are you using? I'd suggest download VLC as it will play virtually anything and see if this solves the immediate issue.
PC user, never had an issue that couldn't play a clip on anything. I use VLC anyway and it does the same thing at the same point about 3 1/2 minutes into the video so I don't think it's the player but the file..
Interestingly, for the last 10 seconds or so of the 6 minute clip, up comes the copyright info and a website for the producer so I'm not sure what's going on. It's almost like there was a fade between scenes as the screen darkens to black but the clip for the rest didn't process properly; the fade point isn't an obvious "end" either as you'd expect an end of mess, maybe a clean up, or even a goodbye wave.
Curious. But not the end of the world as it was only a $3 clip.
Love you, too
