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"Custom Orders"
Love you, too
Producers of customs need to be very transparent with their customers.
For the last 2 months I've been working with what I understood was an extremely reputable producer whose done some amazing work. After paying the agreed upon price, I was committed to a date.
Was really looking forward to it and yet the producer fell through on that committed date without any advance notice, and said it'd be a week later. A week goes by and I'm told they're all set for the following day and then I'm told the day after they had a Covid situation. (I get it with Covid being a problem, but that wasn't the excuse the first time around. No excuse was ever given the first time.)
I ask for my money back. I get it ( minus the currency exchange rate). Producer and I still try to come to an arrangement but now I have to select a different model than requested and pay up before they will commit to at least an estimated date of completion.
This all resulted in a lot of delayed frustration with a party I never knew if I could trust or rely on, a loss of some monies for me, and not even a concession for my troubles ( like maybe a complimentary video from their catalog). Plus, again I have to make the first move and provide all monies up front before I get notice of when it would be completed.
I did all that was asked of me on my end. I'd not seen one step forward yet from the producer.
Really disappointing. Getting a custom is not a pleasant experience.
For the last 2 months I've been working with what I understood was an extremely reputable producer whose done some amazing work. After paying the agreed upon price, I was committed to a date.
Was really looking forward to it and yet the producer fell through on that committed date without any advance notice, and said it'd be a week later. A week goes by and I'm told they're all set for the following day and then I'm told the day after they had a Covid situation. (I get it with Covid being a problem, but that wasn't the excuse the first time around. No excuse was ever given the first time.)
I ask for my money back. I get it ( minus the currency exchange rate). Producer and I still try to come to an arrangement but now I have to select a different model than requested and pay up before they will commit to at least an estimated date of completion.
This all resulted in a lot of delayed frustration with a party I never knew if I could trust or rely on, a loss of some monies for me, and not even a concession for my troubles ( like maybe a complimentary video from their catalog). Plus, again I have to make the first move and provide all monies up front before I get notice of when it would be completed.
I did all that was asked of me on my end. I'd not seen one step forward yet from the producer.
Really disappointing. Getting a custom is not a pleasant experience.
Obviously I don't know the full story but from my experiences custom videos that being produced by models themselves are very hard to get completed in a time frame. From larger producers I would expect those dates to be final and if they aren't met I would want an explanation why but I don't think getting free content just for waiting should be a given when someone is late.
So I would just wait on the custom to be create as you intended but you are obviously entitled to make your own choices in that area. So good luck with your custom
So I would just wait on the custom to be create as you intended but you are obviously entitled to make your own choices in that area. So good luck with your custom
Name and shame! Try posting in the Customs Group for advice!
https://umd.net/groups/group/custom-scenes
https://umd.net/groups/group/custom-scenes
wetandmessy| wamclub | mywam | mudmatches
Always assume a model or producer is a thief until proven otherwise. I've certainly learned that the hard way.
Never use Onlyfans or Cashapp unless you trust the person 100.0%.
The approved list of customs here, or Manyvids, are your best bet.
Good luck in the future!
Never use Onlyfans or Cashapp unless you trust the person 100.0%.
The approved list of customs here, or Manyvids, are your best bet.
Good luck in the future!
A lot of models aren't fetishists, so they don't always feel the same urgency a customer might feel. And, to be fair, there are often other genuine reasons why they might not be able to meet a certain delivery date, for example, if they're offered another modelling job from which they really need the money, they can't turn up with their hair looking rank because they haven't been able to get it completely back to normal after filming messy stuff.
This is also obviously something which can upset the plans of someone who's overseeing the production of a video for a customer.
This is also obviously something which can upset the plans of someone who's overseeing the production of a video for a customer.
I don't agree with getting free stuff, but I do agree that effort should be made to keep you in the loop regardless.I have had similar problems recently
johnnypie said: I have absolutely not clue at all why posts like this are made that don't name the producer. It might help out others who are thinking about doing a custom with them and naming them gives them a chance to respond and tell their side of the story.
Well, I've been notified that the producer is following this thread. So the producer can respond if they want to. Honestly. So many have praised this producer I'm concerned I'd start to get bullied if I did name them. I just wanted to vent my frustration to our sect of folks who can maybe emphasize.
They processed the refund. The experience was not pleasant. Getting a refund doesn't suddenly make me adore a would be service provider.
Hi,
We are the custom provider in question.
Unfortunately the customer wasn't made aware of a 1 weeks delay on the date we gave as a potential date and the one we actually scheduled for.
We apologised as soon as we were made aware of the issue.
Then the day of the custom I messaged personally saying that we had had a member of our team test positive for covid, so I closed the studio so everyone could be tested. Due to the nature of not knowing the results and when we could reschedule for, as it was out of our control to rebook, I explained we would keep them updated at every stage.
The custom said they would like a refund that we happily gave straight away.
The customer then decided to rebook. Great result. The new date meant one of our girls was then not available until she breaks for uni at Christmas.
So a new model was chosen and we asked for the payment as usual and the customer said that they weren't happy to part with money without a date already in place. We explained from our point of view, we can't book our girls without knowing we can pay them.
There is no bad feeling at all as far as we are concerned. All communication has been monitored and light.
We just have our way of doing things, which keep us, our staff and hopefully our customers safe.
We are always happy to hear how we are doing, and we want to offer good service. I agree this has been unfortunate, and I believe this is the o.p's first experience with us, so they have no reason to have faith in us.
O.P as I said before, please feel free to message me personally if you have anything you'd like to discuss.
Regards.
LisaMoomin
We are the custom provider in question.
Unfortunately the customer wasn't made aware of a 1 weeks delay on the date we gave as a potential date and the one we actually scheduled for.
We apologised as soon as we were made aware of the issue.
Then the day of the custom I messaged personally saying that we had had a member of our team test positive for covid, so I closed the studio so everyone could be tested. Due to the nature of not knowing the results and when we could reschedule for, as it was out of our control to rebook, I explained we would keep them updated at every stage.
The custom said they would like a refund that we happily gave straight away.
The customer then decided to rebook. Great result. The new date meant one of our girls was then not available until she breaks for uni at Christmas.
So a new model was chosen and we asked for the payment as usual and the customer said that they weren't happy to part with money without a date already in place. We explained from our point of view, we can't book our girls without knowing we can pay them.
There is no bad feeling at all as far as we are concerned. All communication has been monitored and light.
We just have our way of doing things, which keep us, our staff and hopefully our customers safe.
We are always happy to hear how we are doing, and we want to offer good service. I agree this has been unfortunate, and I believe this is the o.p's first experience with us, so they have no reason to have faith in us.
O.P as I said before, please feel free to message me personally if you have anything you'd like to discuss.
Regards.
LisaMoomin
LisaMoomin said: Hi,
We are the custom provider in question.
Unfortunately the customer wasn't made aware of a 1 weeks delay on the date we gave as a potential date and the one we actually scheduled for.
We apologised as soon as we were made aware of the issue.
Then the day of the custom I messaged personally saying that we had had a member of our team test positive for covid, so I closed the studio so everyone could be tested. Due to the nature of not knowing the results and when we could reschedule for, as it was out of our control to rebook, I explained we would keep them updated at every stage.
The custom said they would like a refund that we happily gave straight away.
The customer then decided to rebook. Great result. The new date meant one of our girls was then not available until she breaks for uni at Christmas.
So a new model was chosen and we asked for the payment as usual and the customer said that they weren't happy to part with money without a date already in place. We explained from our point of view, we can't book our girls without knowing we can pay them.
There is no bad feeling at all as far as we are concerned. All communication has been monitored and light.
We just have our way of doing things, which keep us, our staff and hopefully our customers safe.
We are always happy to hear how we are doing, and we want to offer good service. I agree this has been unfortunate, and I believe this is the o.p's first experience with us, so they have no reason to have faith in us.
O.P as I said before, please feel free to message me personally if you have anything you'd like to discuss.
Regards.
LisaMoomin
We are the custom provider in question.
Unfortunately the customer wasn't made aware of a 1 weeks delay on the date we gave as a potential date and the one we actually scheduled for.
We apologised as soon as we were made aware of the issue.
Then the day of the custom I messaged personally saying that we had had a member of our team test positive for covid, so I closed the studio so everyone could be tested. Due to the nature of not knowing the results and when we could reschedule for, as it was out of our control to rebook, I explained we would keep them updated at every stage.
The custom said they would like a refund that we happily gave straight away.
The customer then decided to rebook. Great result. The new date meant one of our girls was then not available until she breaks for uni at Christmas.
So a new model was chosen and we asked for the payment as usual and the customer said that they weren't happy to part with money without a date already in place. We explained from our point of view, we can't book our girls without knowing we can pay them.
There is no bad feeling at all as far as we are concerned. All communication has been monitored and light.
We just have our way of doing things, which keep us, our staff and hopefully our customers safe.
We are always happy to hear how we are doing, and we want to offer good service. I agree this has been unfortunate, and I believe this is the o.p's first experience with us, so they have no reason to have faith in us.
O.P as I said before, please feel free to message me personally if you have anything you'd like to discuss.
Regards.
LisaMoomin
Thank you Lisa. I appreciate the transparency. All my best. Allow me some time for my nerves to settle and perhaps I'll try again.
gooeypiefight said:
Thank you Lisa. I appreciate the transparency. All my best. Allow me some time for my nerves to settle and perhaps I'll try again.
LisaMoomin said: Hi,
We are the custom provider in question.
Unfortunately the customer wasn't made aware of a 1 weeks delay on the date we gave as a potential date and the one we actually scheduled for.
We apologised as soon as we were made aware of the issue.
Then the day of the custom I messaged personally saying that we had had a member of our team test positive for covid, so I closed the studio so everyone could be tested. Due to the nature of not knowing the results and when we could reschedule for, as it was out of our control to rebook, I explained we would keep them updated at every stage.
The custom said they would like a refund that we happily gave straight away.
The customer then decided to rebook. Great result. The new date meant one of our girls was then not available until she breaks for uni at Christmas.
So a new model was chosen and we asked for the payment as usual and the customer said that they weren't happy to part with money without a date already in place. We explained from our point of view, we can't book our girls without knowing we can pay them.
There is no bad feeling at all as far as we are concerned. All communication has been monitored and light.
We just have our way of doing things, which keep us, our staff and hopefully our customers safe.
We are always happy to hear how we are doing, and we want to offer good service. I agree this has been unfortunate, and I believe this is the o.p's first experience with us, so they have no reason to have faith in us.
O.P as I said before, please feel free to message me personally if you have anything you'd like to discuss.
Regards.
LisaMoomin
We are the custom provider in question.
Unfortunately the customer wasn't made aware of a 1 weeks delay on the date we gave as a potential date and the one we actually scheduled for.
We apologised as soon as we were made aware of the issue.
Then the day of the custom I messaged personally saying that we had had a member of our team test positive for covid, so I closed the studio so everyone could be tested. Due to the nature of not knowing the results and when we could reschedule for, as it was out of our control to rebook, I explained we would keep them updated at every stage.
The custom said they would like a refund that we happily gave straight away.
The customer then decided to rebook. Great result. The new date meant one of our girls was then not available until she breaks for uni at Christmas.
So a new model was chosen and we asked for the payment as usual and the customer said that they weren't happy to part with money without a date already in place. We explained from our point of view, we can't book our girls without knowing we can pay them.
There is no bad feeling at all as far as we are concerned. All communication has been monitored and light.
We just have our way of doing things, which keep us, our staff and hopefully our customers safe.
We are always happy to hear how we are doing, and we want to offer good service. I agree this has been unfortunate, and I believe this is the o.p's first experience with us, so they have no reason to have faith in us.
O.P as I said before, please feel free to message me personally if you have anything you'd like to discuss.
Regards.
LisaMoomin
Thank you Lisa. I appreciate the transparency. All my best. Allow me some time for my nerves to settle and perhaps I'll try again.
Hey GPF, let me add my perspective here. Like you I had a MostWam custom impacted by their recent COVID issue. (Thankfully I understand they're all ok now).
Where our perspective may differ is that I've had a few (ok a helluva lot) customs from them without any problems in the past.
So my suggestion would be to consider giving them another crack. In my experience they're a plucky small business & this bastard disease we're all living with makes life really tough for small businesses. Happy for you to DM me if you want to discuss
Hi - just felt like hopping on this to say gpf, what's happened with the timing here is certainly unfortunate, but from my POV, MW/CustomWam are absolutely trustworthy, and will deliver you a custom that is just what you had in your mind.
This week they filmed and promptly sent me two dunk customs that I absolutely could not be happier with, and with two scenes filmed earlier this year, that's four fantastic customs I've had from them since April, after my first one with them that was done in early 2020.
I understand your feelings - it's a big step making your first custom, and if something had gone awry with mine, I'd have felt a wobble - but when you feel up to trying once more, you are absolutely secure ordering with CustomWam - they will deliver
This week they filmed and promptly sent me two dunk customs that I absolutely could not be happier with, and with two scenes filmed earlier this year, that's four fantastic customs I've had from them since April, after my first one with them that was done in early 2020.
I understand your feelings - it's a big step making your first custom, and if something had gone awry with mine, I'd have felt a wobble - but when you feel up to trying once more, you are absolutely secure ordering with CustomWam - they will deliver
Hi everyone,
While I appreciate it's down to what you experience personally I'd like to add my backing to the thoughts of rosie and dhillsarealive. I have been shooting customs with MostWam for four years now and have always been delighted with the results. I wouldn't keep using them if I wasn't
I'm used to the need to pay upfront, and I understand that. Customs are usually a second income to the main job of each of the girls so sometimes there might be a short wait before I can get the right combination of models available on the same day for my shoot They have to fit it around uni or shift work, and when there are two or three models to juggle it can't be easy to organise.
To conclude I definitely recommend giving them another go. There are many happy customers of theirs on this forum, and the volume of scenes on CustomWam tells you that they are doing something right
While I appreciate it's down to what you experience personally I'd like to add my backing to the thoughts of rosie and dhillsarealive. I have been shooting customs with MostWam for four years now and have always been delighted with the results. I wouldn't keep using them if I wasn't
I'm used to the need to pay upfront, and I understand that. Customs are usually a second income to the main job of each of the girls so sometimes there might be a short wait before I can get the right combination of models available on the same day for my shoot
They have to fit it around uni or shift work, and when there are two or three models to juggle it can't be easy to organise. To conclude I definitely recommend giving them another go. There are many happy customers of theirs on this forum, and the volume of scenes on CustomWam tells you that they are doing something right
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